Refund & Return Policy – CaratHope

At CaratHope, customer satisfaction is important to us. We aim to provide a smooth and transparent return and refund experience for all our customers.

1. Return Eligibility

Customers may request a return or exchange for eligible products within the specified return period from the date of delivery.

To be eligible for a return:

• The product must be unused and in original condition
• Original packaging, tags, and accessories must be intact
• Proof of purchase/order confirmation must be available

Customized, personalized, or specially made jewellery items may not be eligible for return or exchange.

2. Refund Process

Once the returned product is received and inspected, the refund process will be initiated.

✅ Refunds are generally processed within 4–5 business days after approval of the return request.

The refunded amount will be credited to the original payment method used during purchase.

3. Exchange Policy

Eligible products may be exchanged based on availability.

If the requested replacement product is unavailable, customers may choose:

• Another product of equal value
• Store credit
• Refund (as applicable)

4. Non-Refundable Situations

Refunds or returns may not be accepted if:

• The product shows signs of use or damage caused after delivery
• The return request is made after the allowed return period
• The item is customized or specially crafted on request
• Original packaging or invoice is missing

5. Damaged or Incorrect Products

If a customer receives:

• A damaged product
• A defective item
• An incorrect order

They should contact CaratHope immediately with images and order details for quick assistance and resolution.

6. Cancellation Policy

Orders may be cancelled before shipment confirmation.

Once an order has been shipped, cancellation may not be possible, and the standard return policy will apply instead.

7. Shipping Charges

Shipping charges, if any, may be non-refundable unless the return is due to:

• Incorrect product delivery
• Damaged or defective product

8. Contact Support

For return, exchange, or refund-related queries, customers may contact CaratHope through the contact information available on the website.