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Terms & Conditions

Terms & Conditions

General

a) This document is an electronic record in terms of the Information Technology Act, 2000 and the applicable rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

b) This document is published in accordance with applicable laws and guidelines that require publishing the rules, regulations, privacy policy, and Terms of Use for access or usage of the website.

c) The domain name www.carathope.com (“Website”) is owned and operated by CaratHope (“Business”), a jewellery business engaged in offering handcrafted and designer jewellery collections.

d) For the purpose of these Terms of Use (“Terms”):
i) The term “You”, “Your” & “User” shall mean any person accessing or using the services provided on this Website.

ii) The terms “We”, “Us” & “Our” shall mean the Website www.carathope.com and/or CaratHope, as the context so requires.

iii) The terms “Party” & “Parties” shall refer to the User and CaratHope individually and collectively.

e) The headings used in these Terms are only for convenience and organization and shall not affect the interpretation of the provisions contained herein.

f) The use of the Website by the User is governed solely by these Terms as well as the Privacy Policy (“Policy”). By visiting the Website and/or using any services provided on the Website, the User agrees to be bound by these Terms and the Policy.

g) The User acknowledges that these Terms constitute a legally binding agreement between the User and CaratHope.

h) CaratHope reserves the right to amend or modify these Terms at any time without prior notice. Continued use of the Website after such changes shall constitute acceptance of the revised Terms.

Eligibility

The User represents that he/she is legally competent to enter into binding agreements under applicable laws.

Term

These Terms shall remain valid and binding as long as the User continues to access and use the Website or until any transaction between the User and CaratHope is completed.

Termination

CaratHope reserves the right to suspend or terminate access to the Website or its services at any time without prior notice if the User violates these Terms.

The Online Platform

CaratHope offers a curated collection of handcrafted and designer jewellery pieces, blending timeless elegance with modern aesthetics.

Communication

By using this Website and providing contact information, the User agrees to receive calls, emails, SMS, or other communications related to orders, services, updates, and promotions from CaratHope.

Users who wish to stop receiving promotional communications may contact support and request removal from marketing communications.

Charges

Browsing the Website is free of charge. Users are only required to pay for products purchased through the Website.

Mode of Payment

The following payment methods may be available on the Website:

  • Credit Cards
  • Debit Cards
  • Net Banking
  • UPI
  • Other online payment methods available at checkout

Orders will be processed once payment is successfully received.

Shipping Policy

  • Free shipping may be available on selected orders within India.
  • Orders are shipped through trusted courier partners.
  • Delivery timelines may vary depending on the product and location.
  • International shipping charges, customs duties, and import taxes (if applicable) shall be borne by the customer.
  • All products are packed securely to ensure safe delivery.

Exchange & Returns

Our return and exchange policy allows customers to request a return or exchange within the specified period from the date of delivery, subject to eligibility conditions mentioned on the Website.

Customized or personalized jewellery items may not be eligible for returns or exchanges.

Security

Transactions on the Website are processed through secure payment gateways. Sensitive payment information is encrypted and handled securely by authorized payment partners.

User Obligations

The User agrees not to:

  • Copy, reproduce, or misuse Website content without permission
  • Use automated tools or bots to access the Website
  • Upload harmful, illegal, offensive, or infringing content
  • Violate applicable laws or regulations
  • Disrupt the Website’s services or security

CaratHope reserves the right to remove any objectionable content and suspend user access if necessary.

Intellectual Property Rights

All jewellery designs, logos, images, product descriptions, graphics, and content displayed on the Website are the intellectual property of CaratHope and may not be copied, reproduced, or used without prior written permission.

Disclaimer of Warranties & Liabilities

  • Products and services are provided on an “as is” basis.
  • Product colors and appearance may slightly vary due to photography or screen settings.
  • Prices may change based on market fluctuations and availability.
  • CaratHope shall not be liable for indirect or consequential damages arising from Website usage or product use.

Dispute Resolution & Jurisdiction

Any disputes arising from the use of the Website shall be subject to the laws of India and the jurisdiction of the appropriate courts.

Notices

Any grievances or communication may be sent to the contact details provided on the Website.

Miscellaneous

These Terms constitute the complete agreement between the User and CaratHope regarding the use of the Website and supersede any prior communications or agreements.